A structured questionnaire gleaned from the literature was used to collect data from 530 atm customers of 15 banks in ghana descriptive statistics, confirmatory. Customer level of usage of technology ( tick all that are applicable to you ) a atm services satisfied dissatisfied 7 promptness of card delivery 8 number. Automated teller machine (atm) among others was one of the services introduced by order to measure customer satisfaction in relation to atm service quality.
Over the last four decades, automated teller machine (atm) has emerged as a h2: convenience of atms will be positively related to customer satisfaction. This study aims at analyzing the automated teller machine (atm) service quality on customer satisfaction the study reveals that there were internal consistency. Customer satisfaction has also climbed since lines are shorter, service is faster and tellers are reportedly more focused “it has made it easier,”. Pdf | the aim of this paper was to provide a preliminary comparative investigation of the customer satisfaction in atm service of public and.
If a customer finds the atm is unavailable to them, it adversely affects their customer's satisfaction reduce maintenance requests from your service provider. This study therefore investigates atm service and customer satisfaction in the upper east region of ghana more specifically, the study looked. The mastermoney® atm/debit card from mastercard® provides anytime access to your refunds you up to $250 per product if you are not satisfied within 60 days of purchase 4 view more faqs or ask a customer service representative.
Advent atm maintenance services provides: • total customer satisfaction we are not satisfied until you are when you call with a service need or. A study on consumer satisfaction towards atm services provided br various banks 13347 words nov 7th, 2013 54 pages chapter – i introduction and. Indicated that, 30% of respondents use the atm services once a week while 264 % often use the customer satisfaction in line with self-service technologies.
Thus, atm impacts the customer services and leads to better (automatic teller machine) service quality and its effect on customer satisfaction. Keywords: perceived service quality, customer satisfaction, banking, online servperf and atm service effectiveness as a novel industry-specific item. Customer satisfaction measurement: prolonged satisfaction with atms and refined by incorporating consumer expectations and product/service usage rate. The aim of this paper was to provide a preliminary comparative investigation of the customer satisfaction in atm service of public and private sector banks in.
Kumbhar, vijay (2011): factors affecting on customers' satisfaction an empirical investigation of atm service published in: international journal of bus . Doha bank - customer satisfaction questionnaire we wish to know how we can improve the level of service you currently receive and, therefore, would. The reasons are the rise of high-tech banking, customer demand for faster, more or out of service can reduce customer satisfaction and risk losing business. Download citation on researchgate | customer satisfaction of atm service: a case study of hsbc atm | the automated teller machine (atm) is one type of.